Privacy Policy

At Milele Bloom, we value your trust and respect your privacy. We are committed to protecting the personal information you share with us and using it responsibly.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or engage with our business.

1. Information We Collect

We may collect personal information when you interact with Milele Bloom through our website, forms, email or other communication channels.

This may include:

• Personal details: Your name, email address and phone number.
• Business information: Company name, business type, location and enquiry details.
• Newsletter subscriptions: Your email address when you choose to receive our updates.
• Communications: Information you voluntarily share when contacting us.
• Technical information: Basic website access information, such as IP addresses and browser details, collected through our hosting services.

We only request information relevant to your enquiry or interaction with our business. Required fields are identified on our forms. Without them, we may be unable to respond to your request.

2. How We Use Your Information

We use the information collected to:

• Respond to enquiries and communicate with customers and business partners.
• Process business enquiries and explore potential partnerships.
• Share brand news, product launches and updates when you subscribe.
• Improve our communication and customer experience.
• Maintain the security and functionality of our website.
• Meet applicable legal and regulatory obligations.

We do not sell your personal information or share it with third parties for their independent marketing purposes.

3. Newsletter and Marketing Communications

If you subscribe to our newsletter, we may send you updates about Milele Bloom, including new products, brand news and upcoming opportunities.

You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

4. How We Protect Your Information

We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure.

Access to personal information is limited to authorised team members and service providers who require it to carry out their responsibilities.

5. Third-Party Services

To operate our website and manage communications, we work with trusted service providers, including:

• Vercel: Website hosting and technical operations.
• Resend: Website form submissions and newsletter management.

These providers may process information on our behalf and may store or process data outside Kenya, including in the United States. International transfers must be handled in accordance with applicable data protection requirements and appropriate safeguards.

When you choose to contact us through external platforms such as WhatsApp, those services may also process your information under their own privacy policies.

6. Cookies and Website Tracking

Our website does not currently use advertising cookies, analytics trackers or behavioural tracking tools.

We may use essential browser storage to support basic website functionality. This does not involve collecting personal information for advertising purposes.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy or to meet applicable legal obligations.

Newsletter information is retained until you unsubscribe, while business communications and enquiries are kept for as long as needed for the relevant business purpose or legal requirements.

8. Your Privacy Rights

At Milele Bloom, we respect your right to access and control your personal information.

In accordance with applicable data protection laws, including Kenya's Data Protection Act, 2019, relevant Personal Data Protection Laws (PDPL) in the Middle East, and the European Union's General Data Protection Regulation (GDPR), where applicable, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your information, where applicable.
• Object to certain uses of your personal information.
• Withdraw your consent to marketing communications.
• Request a portable copy of your information, where applicable.

To exercise your rights, please contact us at info@milelebloom.com or visit our Data Subject Request Page.

We aim to acknowledge data subject requests within 3 business days. Some requests may require additional time to review or process. In such cases, we will keep you informed and respond within the timeframe required by applicable data protection laws.

9. External Links

Our website may contain links to third-party websites or social media platforms. Milele Bloom is not responsible for the privacy practices of these external services, and we encourage you to review their policies when visiting them.

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business operations, website functionality or legal requirements.

Any updates will be published on this page with a revised date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us.

Milele Bloom
Email: info@milelebloom.com
Website: www.milelebloom.com